Customer Service
Frequently asked questions:
Do you have any questions? Then first look here, before calling Customer Service.
Are the products at your site genuine?
We are only selling 100% original and genuine products at our site. You can therefore shop safely with us.
Relevant links: Terms & Conditions
Do I bind to a subscription when I trade with you?
You do not bind for any subscription when you shop with us. Here you only pay for the items you buy and no subscription in addition.
Relevant links: Terms & Conditions Payment Methods
What means (U) & (N)?
This we write behind the product name of some products. This is mainly for internal use. (U) stands for discontinued design and (N) stands for new design.
I have not received a order confirmation, what do I do?
If you haven't received any order confirmation, then you can try check your "unwanted mails" or "spam mails" Should the order confirmation be here, then you can move it to your inbox so your mail can see that it is ok to receive emails from BEAUTYCOS. If the order confirmation isn't here, then you maybe have written a wrong email. In this case you can always contact our customer service at webshop@beautycos.co.uk, please inform your whole name and telephone number, so we can find you in the system.
Trace your package:
You can always see your order status by signing into your account, or you can enter your tracking number in the field below.
Return
We are honored to have happy and satisfied customers. As an internet customer, you can first assess your purchase when you are holding the goods in your hand, so you always have 14 days full return, but it requires the goods to be
returned in unused condition and unbroken packaging and must be in such a condition that we can easily sell the item again as new. We will ask you not to open, print or rotate the goods if you wish to return them as this can be seen
/ traced on most products. If so, the goods will be rejected at the buyer's expense.
Step 1: Send mail
When you need to return something, you should always contact us per. mail so we can process your return package correctly. You will then receive a return label to be printed.
Step 2: Pack properly & put on return label
Put the properly wrapped items in the package and close it thoroughly. If the product has been delivered in a special packaging by the manufacturer (eg a perfume), the original packaging must be included in the return
shipment. Then put the return label on the package.
Step 3: Send the package
Deliver the package at your local package store - it costs £ 15. to send the package back to BEAUTYCOS. If you have made a complaint that is approved, BEAUTYCOS will return the £ 15.
Step 4: Refund of amounts
You will automatically receive a confirmation per. Email when we register your return on our stock. It takes 7-10 business days. Then we refund the purchase amount to the form of payment used.
From time to time, some of our products may be sold out and they are therefore automatically removed from the shop. In this case, we recommend that you check the shop continuously so that you can see when the product is back in stock. You can eventually also follow Facebook or sign up for our news email.
Terms
You always have 14 days full return, however, it requires the goods to be returned in unused condition and unbroken packaging and must be in such a condition that we can sell the item without delay as new. We will ask you not to
open, print or rotate the goods if you wish to return them as this can be seen / traced on most products. If so, the goods will be rejected at the buyer's expense.
When you need to return something, you should always contact us per. mail so we can process your return package correctly. Your return package must always be packed properly so that the product is well protected during shipment.You are responsible for the package / goods until we receive it. If you have regretted your purchase or need to have your item swapped, you have to pay for shipping costs. A return label costs £ 15. If you have established a complaint that is approved, then the amount will be refunded by BEAUTYCOS.
If your package is not collected within the deadline (14 days) your package will be returned to us - Receiver will be accountable for the shipping to the recipient and also return shipping to BEAUTYCOS.
If you have typed an incorrect address on your package, you will be accountable the return shipping to BEAUTYCOS, as well as the shipping fee for any. new shipment again. We do not receive items per. request or sent without redeployment so we have to pick up at the post office.
Warranty
The right of claim is valid for 24 months. It only requires that you advertise within a reasonable period of time, which is within 2 months after the error has been identified.
Complaints - The product does not meet my requirements: If you receive an intact product that does not meet your expectations after using it, we can't refund you your product. This is due to hygiene considerations and that it is not possible to resell the product to 3rd party.
BEAUTYCOS can not guarantee the effects or results of various products, as all hairs are different and can react in different ways. If you ordered a product specifically for hair renewal, no warranty is given. Hair loss can be due to many things and is incredibly individual from person to person. Note that genetic hair loss can not be changed. In certain cases, we may refer to the manufacturer's contact information if you have not achieved the desired result.All our descriptions on the products are indicative and are provided by manufacturers. BEAUTYCOS does not guarantee the effect.
Complaints - My product is defective: If you buy a ghd iron, you have 2 years of warranty on your styling bought at BEAUTYCOS, store or webshop. Do not forget to remove the hologram from the iron wire as this is your guarantee-proof. Removing this will void the warranty.Upon return due to complaint, always contact our customer service so that they can make a return label for you. A return label costs us £ 15 and is paid by BEAUTYCOS if the complaint is accepted.If the complaint is rejected, the customer must pay the freight back and forth to BEAUTYCOS (2 x £ 15 total of £ 30). If a package is returned with a different post label than the one provided by BEAUTYCOS, the return shipment will not be covered by BEAUTYCOS.
If we find that there is no error or defect in the product, the complaint will be rejected. We may charge an amount of up to 250 DKK for examination of the item. If the product is not in a responsible manner, BEAUTYCOS will not be able to replace the product. In accordance with customer service, you can always deliver your complaint in one of our stores, but you should expect a longer processing time as the item will be included in the store's delivery flow.
Are you allergic?
If there are any ingredients or anything else you know you are allergic to, you are always welcome to contact us to get a view of the ingredient list on our products. Otherwise, we refer to our stores where you can see and read the back of the product.
When you need to return something, you should always contact us per. mail so we can process your return package correctly. Your return package must always be packed properly so that the product is well protected during shipment.You are responsible for the package / goods until we receive it. If you have regretted your purchase or need to have your item swapped, you have to pay for shipping costs. A return label costs £ 15. If you have established a complaint that is approved, then the amount will be refunded by BEAUTYCOS.
If your package is not collected within the deadline (14 days) your package will be returned to us - Receiver will be accountable for the shipping to the recipient and also return shipping to BEAUTYCOS.
If you have typed an incorrect address on your package, you will be accountable the return shipping to BEAUTYCOS, as well as the shipping fee for any. new shipment again. We do not receive items per. request or sent without redeployment so we have to pick up at the post office.
Warranty
The right of claim is valid for 24 months. It only requires that you advertise within a reasonable period of time, which is within 2 months after the error has been identified.
Complaints - The product does not meet my requirements: If you receive an intact product that does not meet your expectations after using it, we can't refund you your product. This is due to hygiene considerations and that it is not possible to resell the product to 3rd party.
BEAUTYCOS can not guarantee the effects or results of various products, as all hairs are different and can react in different ways. If you ordered a product specifically for hair renewal, no warranty is given. Hair loss can be due to many things and is incredibly individual from person to person. Note that genetic hair loss can not be changed. In certain cases, we may refer to the manufacturer's contact information if you have not achieved the desired result.All our descriptions on the products are indicative and are provided by manufacturers. BEAUTYCOS does not guarantee the effect.
Complaints - My product is defective: If you buy a ghd iron, you have 2 years of warranty on your styling bought at BEAUTYCOS, store or webshop. Do not forget to remove the hologram from the iron wire as this is your guarantee-proof. Removing this will void the warranty.Upon return due to complaint, always contact our customer service so that they can make a return label for you. A return label costs us £ 15 and is paid by BEAUTYCOS if the complaint is accepted.If the complaint is rejected, the customer must pay the freight back and forth to BEAUTYCOS (2 x £ 15 total of £ 30). If a package is returned with a different post label than the one provided by BEAUTYCOS, the return shipment will not be covered by BEAUTYCOS.
If we find that there is no error or defect in the product, the complaint will be rejected. We may charge an amount of up to 250 DKK for examination of the item. If the product is not in a responsible manner, BEAUTYCOS will not be able to replace the product. In accordance with customer service, you can always deliver your complaint in one of our stores, but you should expect a longer processing time as the item will be included in the store's delivery flow.
Are you allergic?
If there are any ingredients or anything else you know you are allergic to, you are always welcome to contact us to get a view of the ingredient list on our products. Otherwise, we refer to our stores where you can see and read the back of the product.
Contact information:
You are easiest getting in touch with us either by calling or writing us! Please fill the contact information below and we will contact you as fast as possible. Or contact us by calling at
+44 20 3318 2576
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